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A high-tech company in Silicon Valley successfully had filled a niche within Information Technology for a number of years. Energetic executives and inventive engineers had joined the company and were creating new products that looked promising but were generating uncertainty regarding the company’s future direction. Two consultants provided development consultation to the CEO and his senior staff to support them in moving from a hierarchical, functional style of management to a team-based leadership model. Individual interviews with the founders, the Chairman of the Board, the CEO, all the VPs and other senior staff, and support personnel revealed that much was going well in the organization. The data also uncovered a schism between “old timers” and “new comers,” a lack of trust and tolerance for divergent views and styles, ongoing competition for the direction and control of the company, and questions of leadership style. In addition, strong alliances, remnants of structure and individual behaviors were interfering with the development of a healthy organization. Over an eight-month period, we worked extensively with the CEO and the senior executives through a day-long data feedback session, a two-day offsite retreat, a day-long onsite meeting on leadership practices and team development, and ongoing individual coaching for the CEO and some VPs. The results included:
our meeting [OD data feedback session held the day before] . . . [The next day] a core team [of six senior executives] spent from 8:30 to 3:30 seriously and constructively discussing strategically critical issues. It was the most productive meeting that has been held at the senior staff level since I arrived . . . the boat may indeed be headed for the shoals, but . . . we found the tiller and ALL of the right hands were turning it in the right direction.” VP of Manufacturing
for senior managers . . . you had differing enough styles that you could appeal to a broader cross section of personalities . . . your work at the lower and the higher levels in the company was good, effective . . . you got the Engineering people to work together... you got the Senior Staff to work as a team.” CEO
about leadership, authority, and how to survive. . . I felt like I was reading the "keys" to leadership - the secrets that effective leaders know, but don't disclose to the unwashed masses.” Chief Technology Officer |
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